Top 5 YouTube Marketing Mistakes Committed by Small Businesses

This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

The path to YouTube marketing success can be littered with potholes that budget- and time-strapped small businesses can’t afford to fall in to.

We’ve spoken to three top experts in the video marketing arena to get professional advice about the common mistakes that small companies make on the video-sharing platform so that you can avoid making those same errors.

For your viewing pleasure and enlightenment, we’ve also included a few successful YouTube videos that were produced by small businesses.

Some businesses mistakenly believe that they just need to upload a video to YouTube and wait for viewers to watch by the millions. According to Sarah Wood, founder of social video distribution and engagement company Unruly Media, this rarely happens.

“Yes, there is a massive appetite for online video content, but there are 35 hours of video content uploaded to YouTube every minute, so the competition for eyeballs is intense,” says Wood.

You need to manage expectations when it comes to the success of your YouTube content. There are a ton of high-quality, company-made videos on YouTube that never manage more than a few thousand views.

“Remind yourself that having a video go viral is a notable success, not the norm,” says Matt Smith, director of strategy at digital agency The Viral Factory. Smith counts Blendtec’s “Will It Blend?” series (see above) as one such success.

“Blendtec happens to be one of the most brilliant viral marketing campaigns ever, and it’s the exception rather than the rule,” he says.

No matter how good your content is, you can’t just upload a clip, sit back and wait for people to come to you — you need to have a promotion and distribution plan.

“You need to think through why you’re on YouTube and what you want out of it, then tailor the content and the delivery strategy appropriately,” says Smith. “Putting content on YouTube is step one, step two is getting out there and promoting it.”

Justin Gonzalez, social media strategist for creative video agency BARS + TONE agrees that videos won’t go viral on their own — you must allocate time and resources to seed it properly.

“Try using social networks like Facebook and Twitter to get your social strategy started — then promote your video using those vehicles. At the very least, friends and family are a great way to get a video to start circulating,” says Gonzalez. “After all, you put money into making the video, so you better do it justice and get it in front of the right people.”

Although expectations need to be kept realistic, don’t think that viral success is totally out of reach just because you’re a small business.

“There are plenty of small brands that think they need to be a Nike or an Adidas to be successful in social video,” says Wood. “This is simply not true! Any brand, large or small, can score a hit in social video.”

And Wood has a great example of a small business with a successful video: Alphabet Photography’s Christmas Food Court Flash Mob (see above). The clip was one of the surprise hits over the holidays last year, garnering more than 30 million views and almost 773,000 shares on Facebook, Twitter and the blogosphere, according to Unruly Media’s Video Viral Chart.”

YouTube is new media, it’s social, it’s about engagement. Don’t sign up for the platform with a limited, old media perspective.

“When you go into online video with the understanding that it can do more than just sell a product or service, you’re already ahead of the game,” says Gonzalez. YouTube is a social channel where people want to consume and share fun and engaging content, so don’t hit them over the head with a sales pitch.

“YouTube requires as much thought as any other social media channel and shouldn’t be looked at as a dumping ground for marketing videos,” says Gonzalez. “Everything you post should represent your brand’s personality and inspire some type of reaction from your viewers -– whether it’s provoking thought, laughing out loud or making a purchase.”

It’s certainly the biggest, but don’t forget that YouTube isn’t the only online video platform, and it may not offer the best chance of success for your brand. Vimeo, for example, could be considered a more credible platform for creative professionals.

“Businesses that want to leverage the word of mouth potential of social video need to focus away from just YouTube and explore the world of social video that exists beyond YouTube, Twitter and Facebook,” says Wood.

Wood also names action-sports site Mpora and comedy site Funny or Die as effective outlets for hopefully-going-viral videos because they can “deliver high-quality video engagement to a more targeted and niche demographic.”

Too often, businesses produce videos and hope to get 1 million views. On today’s social web, success isn’t always counted with stats or measured in view counts — meaningful engagement is what matters.

“At Unruly, we place a greater emphasis on brand engagement, so we also look at the number of times a video has been shared on various social media platforms, time spent with the video and uplift in relevant brand metrics,” says Wood.

Gonzalez thinks this is a particularly important point for small businesses, which have limited resources and must decide from the outset what they hope to gain from YouTube.

“Sometimes marketers get bogged down in looking at the metrics and trying to determine whether the number of video views really made a difference in the bottom line, or whether it was just enough to build buzz around the product or service,” says Gonzalez. “When you can clearly define why it’s necessary for your business to be on YouTube, you’re ready to move on to the next steps.”

And finally, Smith chimes in with the most insightful and important point of all that will help any brand on YouTube — regardless of size or industry.

“Don’t ignore cats. Failure to put a cute or funny cat in your YouTube marketing material will cost you dearly in terms of exposure, credibility, sales and reputation,” he opines. “Everyone will know you are a failing business, and they’ll hate you and your product.”

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Image courtesy of Flickr, Brandi Sims

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Why SMS Marketing Still Makes Sense for Small Business

The International Business Series is brought to you by UPS. Discover the new logistics. It levels playing fields and lets you act locally or globally. It’s for the individual entrepreneur, the small business, or the large company. Put the new logistics to work for you.

Mobile texting paradoxically sounds like “old news” as far as new technologies are concerned. After all, we were able to send each other texts before our mobile phones even had color screens. While the Western world has focused on smartphones and flashy apps that let you pull up RSS feeds, find information, or fling exploding birds at structures, SMS marketing is still a hugely important part of our mobile lives.

Consider that while smartphone adoption has been slower than anticipated, nearly every mobile phone user in the U.S. is capable of sending and receiving text messages. Additionally, SMS has become increasingly important in developing countries where the penetration of feature phones far outnumber smartphones.

Companies or small business that can nail down their SMS marketing strategy, especially when the space is still ripe for innovation, can open up a number of opportunities. We spoke with four mobile experts for some tips, advice and insights on how to include SMS in a global business strategy.

There’s a huge population of consumers in the U.S. who do not own smartphones, notes Tom Cotney, CEO of mobile marketing firm Air2Web. “And if you’re going to provide some kind of customer service capability on mobile phones, you really need to reach as much of the population as possible.” That isn’t to say that mobile apps are useless, but having a way for text to complement or introduce those services can help you reach a larger base of people. This is especially true in developing countries where the percentage of smartphone users is even smaller.

Even though it may seem like global mobile marketing is just the purview of large, international companies, small businesses can also jump in. “We are a small business with no outside funding,” said John Pelphrey, CEO of One-Txt, an SMS broadcast service. “The trick is to find the right niche, something that you’re knowledgeable about and have some connections in and work it from there.” Pelphrey saw opportunities on continents like South America and Africa where cell phone access is more common than landlines or even open InternetInternet access. “Their first access to the outside world is their cell phone,” Pelphrey added.

It’s one thing to say there are opportunities in global mobile texting. It is another thing to come up with a plan and put it into action. For Pelphrey, a successful strategy is about intimacy and immediacy: “To have the right information for the right person and at the right time.”

Most expert advice focuses on capitalizing on the intimacy of a cell phone. “The mobile phone is the most personal form of technology there is, barring hearing aids and other medical technologies,” Cotney said. Rather than sending out a text blast, treat your messages like a conversation with the customer while offering them value: “You really need to offer consumers a foundational benefit as the primary reason for having a mobile relationship with you.”

Of course, mobile texting isn’t all just sunshine and rainbows. There are some key limitations to consider before jumping in. First, SMS is necessarily limited by its character limit. In the U.S., text messages are limited to 160 characters — which is fine if you’re checking in with friends but more difficult when you’re trying to connect with or sell to consumers. That limit further varies by country. While Asian countries are closer to 70 characters, their individual characters usually have more meaning than Western letters.

There’s also the problem of getting your message to its destination. “There’s no single international body that goes and hands out short codes,” said Andrew Kenney, Chief Operating Officer at ONEsite. “You have to get one for a specific region. Carriers won’t deal with the particular brands.” After that middleman, it’s important to think of how your audience receives your messages. Not everyone has premium messaging or unlimited texts, Kenney warned. Texts can be expensive for your consumers, so make sure there’s value to make it worthwhile.

Ideally you could set up regional offices to best understand the communities you’re contacting. If that’s out of the budget, try to set up a contact already living in that community or do your research to make sure you know what times of day people are most social or what kind of information or language will be most effective. “Every country, every tribe, they’re all going to be different,” Pelphrey said. “You can’t take the lessons you learned in South America and take it to Africa. Those cultures are so distinct even within a few miles of each other.”

One hesitation businesses have when it comes to SMS is determining if it is a dying breed of marketing, especially when faced with smartphones or the increasing emphasis on mobile apps. While SMS has greater reach, it also has less interactivity. “It’s certainly possible to set your DVR using text, but it’s not a great user experience,” said Griswold.

Anyone worried about text disappearing as a marketing tool should consider that 2008 was the first year that text messages outnumbered cell phone calls. Cotney cited a study that showed users get mobile text alerts seven times more than they used to with feature phones. “Text is not just a technology, it’s an actual type of interface,” Cotney said. “Usually the older a technology, the less frequently it will be used, but text will be around for a long time.”

There are a lot of ways to approach SMS marketing, whether you’re a big company or a small startup looking to branch abroad. There are basic tips like offering your consumers real value, emphasizing intimacy, and being conscientious of cultural norms and traditions. Part and parcel, Kenney advised that “people should go do their research and they should pick partners that they can trust to build long-term relationships.”

Cotney emphasized reach, namely, how many people is your mobile strategy going to touch? While mobile apps may look nice, they can sometimes be a case of prioritizing new technology over a real strategy. “Have a strategy and incorporate how many people you’re going to be able to reach when the product actually gets out there.”

Still, it seems that the most pervasive advice was just to get started. “If businesses think they may want to do text, it’s never too early to collect numbers for the opt-in lists. There are lots of ways to do it…” Paul said. “You don’t have to have everything in place. By the time you do start, you’ll have a head start.”

The cell phone is really the first piece of technology that people started carrying with them all the time, Kenney said. We use it to find our friends or find information on a daily basis. That personal proximity and it’s social capability allow us to have an intimate relationship with our phones and what they can do. SMS is an immediate way to capitalize on those qualities without having to worry about downloading an app or compatibility issues. SMS, if done properly, is an effective way to reach customers both domestically and globally.

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